FREQUENTLY ASKED QUESTIONS

Products
Bundles
Delivery & Shipping

PRODUCTS

  • Most of our products are suitable for daily use. We recommend following the directions on each product for the best results.

  • Yes! We are committed to creating products that are never tested on animals.

  • Definitely! Our products are designed to complement one another. Each product description will help guide you to the perfect routine for your hair needs.

  • Yes. Hot Gloss helps protect hair from heat styling while smoothing frizz, adding shine and leaving hair soft and silky.

  • Yes. Hot Gloss contains UV protection to help shield hair from environmental stressors and sun exposure.

  • No. Hot Gloss is lightweight and designed to add shine and smoothness without weighing hair down.

  • Hot Minute Serum is a lightweight serum designed to smooth frizz, tame flyaways and soften the hair, making it easier to style and manage. Formulated with moisturising Vitamin B5, nourishing pomegranate extract and algae oil, it helps repair, hydrate and revitalise the hair while delivering instant softness, smoothness and shine.

  • Part hair into sections and apply directly to the roots. Massage through with your fingertips and brush out if required. Hot Minute Dry Shampoo instantly refreshes hair while adding volume, lift and texture.

  • Yes. All Hot Minute products are suitable for natural hair, coloured hair and hair extensions.

  • Yes. All Hot Minute products are vegan-friendly and cruelty-free.

  • No. Our formulas are free from harsh sulphates and parabens. Please refer to each product page for the full ingredient list.

  • Absolutely. Our formulas are gentle, carefully formulated, and made with ingredients that are safe for both you and the environment.

  • Start by identifying your main hair concerns. Our product descriptions and benefits guide will help you find the perfect routine tailored to your hair type and goals.

    Oily roots > Hot Minute Dry shampoo

    Frizz & flyaways > Hot Gloss and Hot Minute Serum

    Everyday smoothing > Hot Serum and Hot gloss on every 3rd wash

    Damaged hair     > Hot Serum and Hot Gloss

    On-the-go refresh > 2-in-1 Wand

    Full routine > THE REGULARS Bundle ( Hot Min Dry Shampoo, Hot Min Serum, Hot Gloss

  • Yes. Hot Gloss contains anti-humidity benefits to help minimise frizz and keep styles smoother for longer.

  • Wet hair application. Apply to damp hair before styling.

  • Hot Gloss typically lasts for 2–3 washes, so you don't need to use it every time you wash your hair.

    However, if you love the extra shine and smooth finish, it's gentle enough to be used with every wash.

  • Absolutely. Hot Minute Serum is suitable for daily use and all hair types.

  • Absolutely! Our Hot Dry Shampoo Powder is suitable for all hair colours, including brunettes.

    For best results, give the pump bottle a good shake before use and apply the powder slowly and evenly to the roots. Massage through with your fingertips and brush out if required.

  • Yes. All Hot Minute products are suitable for coloured and chemically treated hair.

BUNDLES

  • Yes. All products are available individually and in value bundles.

  • Yes, subject to stock availability.

DELIVERY & SHIPPING

  • We offer Free shipping for orders over $50.
    Standard Shipping: 3-8 business days - $12.00
    Express Shipping: 1-4 business days -$15.00
    International orders: We currently ship to Australia, New Zealand, United Kingdom and United States. Delivery times vary by destination. Pricing depends on location.

  • All orders receive tracking information via email once dispatched.

  • We stand behind our products and are so confident you'll love them that we offer a 30-Day Money Back Guarantee.
    If you've tried your Hot Minute Hair product and it's not for you, simply contact our Customer Care team within 30 days of receiving your order, and we'll arrange a refund in accordance with our Money Back Guarantee policy.

  • We accept all major payment methods, including Visa, Mastercard and American Express.
    You can also check out using Apple Pay, Shop Pay, PayPal, Google Pay and Afterpay,

  • We currently ship to Australia, New Zealand, United Kingdom and United States. Delivery times vary by destination.

  • If your parcel has not arrived within the expected delivery window, please contact customercare@hotminutehair.com.au..

  • If your order arrives damaged, faulty, or you receive the wrong item, please email us within 7 days of delivery at customercare@hotminutehair.com.au with your order number and photographs of the issue.
    We'll organise a replacement or direct swap over at no additional cost to you.

  • For any questions regarding your order, returns or products, please contact our Customer Care team:
    customercare@hotminutehair.com.au